Meeting the needs of 1,750 customers across the globe is no small task, yet Goodman’s Property Services teams manage to not only achieve this, but also deliver exceptional customer service.
These teams are at the frontline of our operating platform, helping us achieve this year’s 96% overall occupancy across the 17.6 million sqm of logistics and business space under our management.
Our Property Services teams attend to the day-to-day property needs of customers, working proactively and consistently to ensure properties are well maintained and operate efficiently, but that’s just the baseline. Our people are constantly looking for opportunities that add value for our customers, helping them meet their own changing business and operational needs.
In this respect, both the size and scale of our portfolio and our active asset management approach help us go well beyond what’s expected. Throughout the last year, we assisted customers who were upgrading or expanding existing space, through refurbishment, new development or relocation within the portfolio, while helping others consolidate their space to achieve greater efficiencies.
If we look purely at the numbers, it was also a busy year. We now manage 412 industrial and business space properties, and of the 3.4 million sqm of space we leased last year, 287 new leases were signed, and 335 leases were renewed.
But while the numbers count, customer relationships are key to maintaining them. Over the last year, we were proud to have increased our customer retention rate to 79%, up from 74% at 30 June 2015.
Customers that were either welcomed during the year, or with whom we built on our existing relationships include: DB Schenker, Deutsche Post (DHL), TNT, Walmart, Amazon, Decathlon, GAP, Nestlé, Hyundai and Airbus.